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The best bug tracking tool & visual feedback software

Bugherd is the best tool to collect, organise and act on website feedback. it's bug tracking software that's like sticky-notes on a webpage..

60-day money back guarantee .

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BugHerd’s website feedback tool significantly reduces the time you spend wading through unclear, unactionable feedback.

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Being the best bug tracking software is a lofty claim. But these companies tend to agree👆. Join 10,000+ companies, 350,000+ users across 172 countries.

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BugHerd is for

Marketing agencies popular.

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Web development agencies popular, other use cases.

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Report website bugs in seconds

For those of you asking what is a bug tracking tool  , bugherd is more than just the best bug tracking tool.

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The bug tracking software that centralises feedback management

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Integrate BugHerd's simple bug tracking tool with other project management tools

full suite of BugHerd integrations

How much time and money can BugHerd save you?

Switching to bugherd is easy. just ask around..

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Sam Duncan 📱📏 🌱


"@bugherd where have you been all my life?? ‍ We just migrated our bug tracking over from Asana and have at least halved our software testing time time🪳👏📈. "

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Ashley Groenveld

Senior Product Designer

“I use BugHerd all day every day. It has sped up our implementation tenfold.”

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Sasha Shevelev

Webcoda Co-founder

"Before Bugherd, clients would try to send screenshots with scribbles we couldn't decipher or dozens of emails with issues we were often unable to recreate."

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“A no-brainer purchase for any agency or development team.”

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Director of Operations

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"Vital tool for our digital marketing agency.”

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Paul Tegall

Delivery Manager

"Loving BugHerd! It's making collecting feedback from non-tech users so much easier."

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Daniel Bellingham

“The ideal feedback and collaboration tool that supports the needs of clients, designers, project managers, and developers.”

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CEO & Creative Director

“Our clients LOVE it”

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Emily VonSydow

Web Development Director

“BugHerd probably saves us at least 3-4hrs per week.”

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How we stack up against other bug tracking tools 🏅 ‍

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Best Bug Tracking Software 2021

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Bug Tracking Software Emerging Favourites 2021

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Category Leaders 2021: Bug Tracking

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Front Runners 2022: Bug Tracking

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Best Ease of Use 2021

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Users love us

Bugtracking high performer 2022, product management high performer 2022.

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High Performer Winter 2023

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High User Adoption Winter 2023

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Bug Tracking Shortlist Software Report 2022

60-day money back guarantee.

If you're not satisfied within 60 days of purchase, contact us and we'll refund your subscription.

Hi 👋 I’m Steve, CEO here at BugHerd. Our users love BugHerd. And that’s why we’ve been around for over a decade. We think you’ll love it too. And that’s why we’re offering a 60-day money back guarantee.

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Collect meaningful website feedback

Ybug allows website users to send visual feedback with annotated screenshots, and automatically attaches contextual information about user environment.

Trusted by many amazing companies


Easy point & click feedback

Get all the important information you need to fix the bug. Together with the user’s feedback, Ybug will automatically send browser environment info and Javascript console output.

Is Ybug for you?

Ybug is a popular solution for anybody involved in the web development process – testers, devs, product managers and other team members. It helps improve the web and make the process of reporting and fixing bugs more effective.

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Users can make screenshots of your web, comment on particular areas, draw with a virtual pencil, and add arrows or rectangles. Plus, the whole tool fits your branding perfectly – you can customize its colours, texts, languages and more.


Ybug will fit into your workflow easily. It integrates with 2,000+ third-party apps, works in all modern browsers, and can be used on different display sizes, be it desktop, tablet, or phone. You can also install the bug tracker as a Chrome or Firefox extension.


Get all the important information you need to fix the bug. Ybug automatically includes environment details such as site URL, user’s browser, operating system or display size, and captures Javascript errors and console output. Debugging has never been easier.


Ybug is intuitive and easy for anyone, whether they have technical knowledge or not. The feedback form includes uncomplicated features such as taking screenshots or evaluating the page on a visual scale of stars. You can add the feedback app to your website in a few minutes by just copying & pasting a piece of code into your site.


Ybug is ready to fully support your site, not only with regard to bugs. Its launcher button takes only one small request to load, so that it doesn’t slow your web down. All data are stored in the EU, secured, and anonymized – in a 100% compliance with GDPR.

Easy to set up

Start with a 10-day free trial. No credit card required, you can cancel anytime.

Create your account in just a few moments. No credit card needed.

Install your code

Generate your code and embed it into your website. Or install our browser extensions.

Get your feedback

Get feedback from your users into your mailbox or your favourite bug tracking tool.

Integrates with your favourite tools

Collect bug reports and user feedback in bug tracking or project management tools you already use.

Here's what our users say

„Ybug provide simple visual feedback on web-based projects. The functionality is straightforward and very easy to use. Task management is minimal but includes extensive options to integrate feedback directly into popular project management systems.“
„Ybug is really useful tool with great integrations I mostly use the one for Asana and Trello. Ybug reports are easily readable with clear call message for users and with all the necessary information for me to solve any issue they might be reporting. I have to praise the tech support that responded to my feature request within few hours!“
„Unlike other feedback software that we used before, Ybug is easier to launch for each project. It typically takes 2-3 minutes to add a project to Ybug and start sending feedback. It also has a nice Chrome extension, which allows to capture screenshots on any website and tag to any project that we are currently working on. And finally, Ybug integrates nicely with Teamwork (our PM tool), so each feedback that is submitted on the development websites - is automatically created as a task for our development team.“

Interested? Start your free trial now!

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Showing 1 - 10 out of 832 for:

5 Bug Reporting Tools for Developers

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One area in our development process that we can optimize with a proper tool is the way we handle bug reports. Traditionally, bugs, client feedback, and change requests are discussed in lengthy real-time meetings which would then kick off the next web development phase that will address the issues. But this sequential lather-rinse-repeat workflow is slow: One of these iterations is barely doable within a timeframe faster than a week because bug reports have to be processed, organized, documented with screenshots, decided upon, and then delegated to the appropriate people.

It’s more efficient to gather feedback early and often, and to perform development work concurrently.

The Modern Way of Bug Reporting

Recently, I have noticed a refreshing movement from ambitious Web startups addressing the painfully inefficient bug-reporting and issue-tracking process. What I’m now seeing are great solutions such as embedded interfaces that allow quality assurance (QA) personnel and clients to report bugs, provide design feedback, and request changes right from within their browsers.

In these tools, change requests and bug reports are created directly on the web pages of the project. The interface is visual and seamless: No screenshots need to be made manually, no external spreadsheets need to be filled out, etc. This new genre of bug reporting tools, to a great extent, eliminates or reduces manual documentation, tracking, data-processing, screenshots, specs, and long meetings that eat up valuable web development time.

Furthermore, these bug reporting tools can be used by all members of the project: Clients, managers, designers, and developers, all at the same time. Access and permissions can typically be managed. Reports are generated automatically.

A centralized place for reporting, tracking and managing bugs is provided to all members of the project. Integration with third-party web apps like Basecamp, Trello, and GitHub is the norm. Discovering this new way of handling bug reports, feedback, and issue-tracking right from within the browser led me to dig into the subject a little deeper.

As a web developer and (now) a project management consultant, this is a topic that is near and dear to me. I already knew some top options but I wanted to be thorough. I called friends in the industry to get their advice, as well as performed investigative online research to figure out which ones were the cream of the crop.

Oh, and I also did a lot of testing. I came across a lot of bug-reporting systems. I would like to discuss and review what I believe to be the best of the best:

1. Usersnap

Usersnap , according to their site, is “bug reporting for everyone working on a web project”. Getting Usersnap to work in your projects is straightforward: You can either copy-and-paste a JavaScript snippet that the bug-reporting tool will provide you, or your users can install its Chrome extension or Firefox add-on.

How It Works

Usersnap adds a Feedback button on your project’s web pages. When the button is clicked, a box appears with different commenting tools.

website bug reporting tool

Pricing starts at $19 per month.

The most expensive plan is $99 per month. Integrating Usersnap with other web services such as Trello, Evernote, and GitHub requires at least a Team account, which is $49 a month.

When you use BugHerd , it will become quickly evident that the team behind this app spent a great deal of time figuring out how to simplify the bug-reporting/feedback process. Just like Usersnap, it can be used as browser extension or by copying-and-pasting a JavaScript code snippet to your web pages.

One thing that is interesting with BugHerd is its set-up wizard, which hand-holds and walks you through the entire installation process.

website bug reporting tool

(Unfortunately for many, at the time of writing, Trello is not yet supported). One thing to note is BugHerd has good project management features by itself so in my opinion integrating it with other tools is not crucial.

Pricing for BugHerd subscription plans start at $29 a month for 5 users and goes up to $180 for 50 users.

3. BugMuncher

BugMuncher is a minimalist bug reporting tool. It needs to be installed in your projects using a JavaScript snippet (there aren’t any browser extensions available). The installation process is well-documented and the fine-grained settings dialog allows you to customize your setup.

website bug reporting tool

An image of the page is then sent to the BugMuncher app where it’s presented alongside other user data like the user’s browser, browser version, viewport size, click path, user agent, etc. I had some issues with the screenshots the tool created using Google Chrome; the highlighted areas where shifted on the screenshot. But it worked nicely on other browsers I tested.

website bug reporting tool

BugMuncher offers three different subscription plans. Pricing starts at $19 (which allows you to gather up to 150 reports) and goes all the way up to $99 (you can white-label the tool and use your own corporate branding with the most expensive plan). Third-party software integration is available starting at the middle-tier plan (called Start Up ), which costs $49.

Redline is beautifully simple: Its interface is well-designed.

website bug reporting tool

Although this is definitely a convenient way to share a bug report, this can be a deal breaker for many agencies and clients because the bug reports are out in the open. But if you just need a beautiful and effortless solution for accepting non-sensitive bug reports and change requests, Redline will definitely get the job done. Redline has an API as well as custom-branding features that permit you to customize the tool.

Supported third-party apps are Basecamp, Trello, Jira, GitHub, etc.

Pricing starts at $19/month and, even at this level, you already get access to SSL support and unlimited projects. API access, custom privacy settings, and white-labeling options require the Enterprise plan (the price of this plan isn’t displayed on their site).

5. InVision LiveCapture

InVision has gained a reputation for being one of the most elaborate all-in-one products for web design prototyping and project management. Integrating InVision with third-party apps can be done via their so-called Live Embed code. Some months ago, InVision launched a new feature called LiveCapture, a Chrome browser extension that can be used to collect screenshots for feedback and collaboration.

I installed the LiveCapture browser extension and it was a smooth and slick process. It captures the whole screen. Once logged into InVision, commenting is an easy task and inviting my co-workers was an uncomplicated affair.

website bug reporting tool

Pricing starts at $15/month up to $100/month for their Team plan (which covers you up to 5 members).

Feature Comparison Table

After using these tools, I really fell in love with the concept of in-browser bug reporting. Reporting bugs and submitting change requests is easier this way, since everything is communicated through a visual interface and the communication is seamless. Usersnap’s features are intuitive.

It can connect with 20 third-party apps, which is great for flexibility. The possibility to access client-side session information is super useful. Usersnap is the clear winner for me.

BugHerd’s “kanban board” style of organizing and presenting bugs and tasks is neat (but hides the visual communication). Overall, this is a great bug reporting tool. Redline and BugMuncher have a straightforward set of features which might resonate well with one-person web development businesses and freelancers.

As soon as team collaboration is required, switching to a more robust bug-reporting tool or integration with a third-party project management app is, in my opinion, necessary. InVision is not a 100% fit for the purpose of bug-tracking. Though InVision’s LiveCapture browser extension allows you to grab the screen content, it does not allow users to leave comments on the screen without logging into InVision.

But InVision itself is a full-fledged visual communication platform for design projects, and it does a lot of other great things that can improve your design and development workflow.

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10 Best open source bug tracking tools

10 Best open source bug tracking tools

In the past decade, we have witnessed a massive increase in software development. Every industry now uses some software/web-based service in its daily operations. But with such a surge in software development, there also comes a risk for greater disasters, bugs. Fortunately, there are web-based bug tracking tools and issue management systems that enable developers to efficiently fix bugs.

The biggest challenge that developers face while building software or application is ensuring that it works with no issues/bugs. Only after fixing the bugs, you can deliver the end-user an efficient service that provides an amazing user experience. 

In this blog, we are going to look at some of the best free open-source bug tracking tools that can help deliver a fully optimized and bug-free software service.  

Why do you need an open source bug tracking tool?

There are a number of reasons why you might want to use an open source bug tracking tool, the most common of which is that it can be a great way to manage and track your project's progress. By using an open source bug tracking tool, you can quickly and easily track down issues and assign them to the right person or team.

Additionally, open source bug tracking tools can be a valuable resource for debugging projects. By logging all the details related to your bug, you can quickly identify the cause and solution. This can save you a lot of time and hassle down the road.

Finally, open source bug tracking tools can be a great way to communicate with your team. By tracking all the changes made to your project, you can ensure that everyone is on the same page and that all feedback is being taken into account.

If you're looking for a bug tracking tool that is both reliable and user-friendly, I recommend taking a look at Disbug - it's one of the most popular bug tracking tools out there with a range of essential features.

Open-source bug tracking tools

Here’s a list of the best free open-source bug tracking tool that you can use. 

Get to know about one of the best bug reporting tools in the market!

website bug reporting tool

Bugzilla is a popular open-source, web-based defect or bug tracker written in Perl. It supports all databases, along with SQLite and PostgreSQL. Its bug reporting and tracking systems allow development teams to keep track of all open bugs’ status changes. All Mozilla Foundation projects use Bugzilla. It also has a wide range of features, such as automatic detection of duplicate issues. 

Bugzilla has been a favorite among thousands of businesses worldwide since its inception. It also lets you communicate with coworkers and submit and review patches. Bugzilla is a bug reporting and issue management tool that is both effective and cost-effective in the software development process. 

BugZilla Pros:

BigZilla Cons:

website bug reporting tool

As a web-based bug tracker, Mantis BT can help you keep track of multiple projects. Using this tool, you can allow multiple users to engage with one other and with the system at large. An integrated wiki, chat, RSS feeds and time tracking are just a few of the features available in the program. Other features include built-in bug reporting and email notifications with attachments. 

Because of its simplicity, low cost, and lack of complexity, Mantis BT is an obvious solution for any small or medium-sized business.

Mantis Bug Tracker Pros:

Mantis Bug Tracker Cons:

Get to know the top 10 bug tracking tools of 2022

website bug reporting tool

Trac , besides being a bug tracker, has a slew of other features. It is both a wiki-based bug reporting system and a project management solution. From a design standpoint, Trac takes a simple approach while not sacrificing any important features. 

If you use Trac, you can create project roadmaps, milestones, and even customize the bug reporting system to meet your needs. When you combine this with deep integrations, you have a solid bug reporting and tracking system that can help you streamline the entire process. 

The Bug Genie

website bug reporting tool

The Bug Genie is a free open-source bug tracker that is based on open-source technologies. A comprehensive bug tracking system, feature requests, and customer feedback management tool all help to improve the product development process. Because of all its features, this program combines defect and project management capabilities. 

One of Bug Genie’s bug tracking features is the ability to design custom transition screens for each process. You can also personalize the bug reporting and tracking system. Custom text input fields, custom status fields, multiple choice drop-down sections, bug status fields, and many other features are available. 

The Bug Genie Pros:

The Bug Genie Cons:

website bug reporting tool

Redmine , like Trac, is an open-source bug tracker and project management tool that is accessible via the web. It is entirely free to use. To help you manage bugs efficiently, time tracking, wikis, calendars, bug reporting, and other features are available. 

Redmine is far more than a bug tracking system. Development teams all over the world use it to keep track of and manage their development projects. It is well-suited to agile and scrum workflows because of its characteristics. Some consider it a viable alternative to JIRA and Microsoft Project due to the similarities it offers. 

Redmine Pros:

Redmine Cons:

website bug reporting tool

As a bug tracker, OTRS (Open-source Ticket Requesting System) is one of the best Redmine alternatives. It has nearly all the same features as Redmine. You can also use it for other purposes because it is a ticketing system. You can use the service to create an effective customer support system. 

Request Tracker 

website bug reporting tool

Request Tracker is a high-end ticketing and customer service system. It is one of the best tools for managing tasks, reporting bugs, and even assessing end-user issues. 

You can also use Request Tracker as a project management tool, a help desk, a ticketing system, and even a CRM. It also has a mobile-optimized interface for reporting, assigning, managing, and monitoring bugs remotely. Request Tracker gives its users a lot of flexibility as they can customize it to meet their specific needs.

Request Tracker Pros:

Request Tracker Cons:

website bug reporting tool

Roundup is yet another excellent web-based bug tracker that includes command-line and email interfaces. This open-source tool is simple to integrate and use in your day-to-day operations. The most recent release is quite extensive, with a slew of new features for better issue management.

Roundup Pros:

Roundup cons:.

website bug reporting tool

The GNU General Public License applies to WebIssues , a cross-platform open-source bug tracking tool. It allows you to save, discuss, and track issues with a variety of attributes, descriptions, comments, and file attachments.

WebIssues Pros:

WebIssues Cons:

website bug reporting tool

Another easy-to-use method for tracking bugs is Fossil . It offers more than just issue tracking; it also has a wiki and other vital project management and bug tracking tools. Fossil’s distributed version control mechanism is its most important feature. It entails keeping track of and resolving bugs. 

Developers can fix issues before releasing a newer version, ensuring that old issues do not resurface. In addition, the system includes a wiki, forum, and technotes features. Developers can use this to share technical details and expedite the completion of their projects.

Fossil Pros:

Fossil Cons:

Closing Thoughts

At Disbug, we love bugs. While this may sound weird, the joy of finding bugs and issues keeps us going. Therefore, we built a bug tracking tool of our own. You can choose any of the above free open-source bug tracking tools to get started. But if you want an effective and intuitive project management and bug tracking tool with a dedicated support team, try Disbug . 

Disbug offers a free plan that you can use to try and test its features. Do give it a try!

Take a look at some of our other blogs

Shivam Singh

Shivam Singh is a professional content writer who enjoys writing content about social media, marketing, and tech in general.

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Bug tracking done right with Jira Software

Capture, track, resolve and report on bugs and issues throughout your entire development process.

What is a bug and issue tracking tool?

Bug and issue tracking tools help software teams find, record, and track bugs in their software. It's critical that everyone on your team is able to find and record bugs, and even more important, assign them to the right team members at the right time. A great bug and issue tracking tool  gives your team a single view of all items in the backlog, regardless of whether the work item is a bug or a task related to new feature development. Having a single source of truth of all issue types helps teams prioritize against their big picture goals, while continually delivering value to their customers. 

Jira Software for bug tracking

Quickly capture, assign and prioritize bugs with Jira Software and track all aspects of the software development cycle. Jira's powerful workflow engine provides a clear view of a bug's status, and automation keeps you in the know with notifications as issues transition from backlog to done. Jira Software is the connective tissue for your software team, giving you full visibility and control of your products' end-to-end development.

Creating issue

Capture and track bugs in your software

Capture bugs anywhere in your software projects with Jira Software. Once you've identified a bug, create an issue and add all relevant details, including descriptions, severity level, screenshots, version, and more. Issues can represent anything from a software bug, a project task to a leave request form, and each unique issue type can have its own custom workflow.

Assign and prioritize with ease

Once bugs are captured, prioritize them based on the level of importance, urgency, and the team's capacity. Assign bugs with a few keystrokes and prioritize them by dragging and dropping them in your team's backlog or to-do column. By having a single source of truth, you can keep everyone on the same page and ensure the team is working on the highest priority items first.

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Track bugs from backlog to done

Always stay in the know by tracking bugs and issues through your team's workflow. Jira Software has a powerful workflow engine, planning features, comprehensive search, and reporting capabilities designed to help you find, record, and track bugs in your software.

Stay up to date with notifications

Ensure the right people are notified at the right time. New bugs can be routed to the correct team member immediately. Notifications within Jira are not just @mentions, but can also be configured to update someone automatically when a status change occurs. Customize your project, so as things change, Jira Software will keep everyone in sync.

Preview of tickets assigned to one person

Go from backlog to release with ease

Once these bugs have been captured and prioritized in the backlog, software engineers can create a new branch in their source code management tool, such as  Bitbucket , and begin fixing the bug directly from the Jira Software ticket. As the bug moves through the workflow towards completion and deployment, Jira Software will automatically update the ticket to reflect pull requests, merges, builds, and more, ensuring everyone on your team is always on the same page.

Build better software with seamless integrations

Connecting Jira Software with Bitbucket, Github, Jenkins, or your favorite tools help your team work better together.

Connect your entire workflow with automation

Whether your team is using Bitbucket, Slack, or any other third-party, automation keeps Jira up to date so you don't have to.

Automate in seconds & never start from scratch

Jira comes with built-in automation rule templates so you can get started easily. Whether you want to auto-assign bugs or automate your releases in a few clicks.

Best practices for bug tracking in Jira Software

Empower your team with the right information: Ensure bugs are well documented, so engineers have the specifics needed to diagnose or fix the bug. To capture key details faster, create custom fields in Jira. Learn more

Quickly assign and prioritize: Automatically assign bugs to individuals based priority and send notifications with automation in Jira. Learn more

Ensure bugs are re-solved on time:  Create and customize a workflow specifically for bugs so the team can focus on managing and resolving them efficiently and effectively. Learn more

Take your bug resolution process to the next level: Reduce manual tasks for your team and let Jira automation inform any watchers of fixes, new releases, and more. Learn more

Integrate Jira with your dev tools: Save time by passing information directly to engineers, and gain visibility into your development pipeline right from Jira. Learn more

Explore more Jira Software best practices.

Ready to get started? Import your bugs and issues into Jira Software Cloud today!

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10 Best Bug Tracking Tools List Of 2023

This best bug tracking tool review covers 10 tools and all the info you need: pros and cons, pricing, features, integrations, and screenshots to help you choose something that fits your needs.

Our reviewers evaluate software independently. Clicks may earn a commission, which supports testing. Learn how we stay transparent & our review methodology.

The Best Issue and Bug Tracking Tools List

Here’s a list of the top bug tracking tools included in this review, followed by a summary chart and a detailed description of each tool below.

website bug reporting tool

Best bug tracking tool for team collaboration

website bug reporting tool

Best bug tracking tool for customization

website bug reporting tool

Use task forms to collect bugs and create tasks for your team

website bug reporting tool

Best bug tracking tool for software development teams

website bug reporting tool

Best bug tracking tool for small and mid-size teams

website bug reporting tool

Best bug tracking tool for agile workflows

website bug reporting tool

Best for collaborative bug tracking

website bug reporting tool

Best bug tracking tool for integrations

website bug reporting tool

Best bug tracking tool for reporting features

website bug reporting tool

Best bug tracking tool for freelancers

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Below you’ll find an overview of each of the 10 best bug tracking tools, with screenshots, feature overviews, and pricing.

Why do you need a bug tracking tool? Because there’s no such thing as software without bugs.

Unfortunately, these bugs can damage your reputation, cause a loss of revenue, and result in hours of time spent digging through logs in order to find and categorize the defect—which is why every dev team can benefit from bug tracking tools.

By identifying bugs early on in the development process (and if possible, before the end user encounters them!), our teams stand a better chance of being able to make simple fixes with relatively low impact on project timelines and budgets. Likewise, providing an easy way for end users to report bugs to our dev teams helps us modify and enhance our product over time.

Bugs are a necessary evil, but they don’t have to be a pain to deal with. There are dozens of bug tracking tools that help streamline and organize the defect management process. In this review, I’ll explain what features to look for in these tools and the things to consider when trying to choose the right one . I also provide a detailed description of the best bug tracking software I’ve come across, with information on pricing, trials, integrations, pros, cons, and more.

Bug Tracking Tools Selection Criteria

I looked for defect trackers that met all or most of these key criteria:

Bug Tracking Key Features

Some of the top software issue tracking tools on the market also supply functionality like prioritization logic (helps automatically determine which bugs to fix, in what order, and how long it’ll take). In addition to being a simple bug capturing tools, some also supply performance measures designed to give insight to management for maintaining schedules and coordinating work across teams. However, in this review, I focus on reviewing tools based on the core bug-tracking tool criteria listed above.

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The Best Bug Tracking Tools

Here are a few of the best bug tracker tools available. Read on to discover what they offer, how they differ from the others, and use cases they’re best suited for.

Wrike screenshot - 10 Best Bug Tracking Tools List Of 2023

Wrike is an award-winning, easy-to-use project management software with bug tracking tools trusted by 20,000+ organizations worldwide. It's suitable for teams with anywhere from five to an unlimited number of team members. The tool is highly configurable, and users can customize workflows, dashboards, reports, request forms, and more.

Wrike’s simple interface enables users to switch between Kanban boards, one-click Gantt charts, and traditional workload views, allowing them to choose how they’d like to track bugs. Wrike also features issue management, comprehensive reporting features, schedules, shared workflows, file sharing, and real-time collaboration.

Wrike has an easy-to-use, intuitive interface and navigation with distinct spaces, folders, and tasks. Users can toggle quickly between the home screen and timesheets, dashboards, calendars, reports, and the notification stream.

Wrike also offers a variety of specific solutions depending on the type of team or organization — including marketing teams and professional service teams. Users can also try a variety of templates for common processes such as bug tracking.

Wrike offers 400+ pre-built native integrations, including integrations with the most popular file management software from Microsoft, Google, and Dropbox, along with IT tools such as Jira and GitHub.

Pricing starts at $9.80 per user per month. There are four different price points, including a free version and plans which offer the ability to invite free external collaborators to a paid account.

Freemium version available

From $9.80/user/month

monday.com screenshot - 10 Best Bug Tracking Tools List Of 2023

monday.com is a great for managing scrum and agile teams, and although it’s suited to a wide range of business environments, it’s often used in software development. The platform includes a bug tracking template, and they’ve made a video showing how their own teams set up the platform to track bugs.

Additionally, the platform has robust time tracking capabilities and customizable notifications and automations. This helps you focus on what’s important and track bugs and bottlenecks easily. You can create, visualize and share your roadmap to keep everyone in sync. Backlogs, dependencies, and sprint planning are available as well in a very intuitive interface.

You can create forms in the platform or integrate to other tools. Moreover, thanks to shareable boards, you can share your project with partners for feedback. With completely customizable labels in the status column (with color coding), and the multiple views, monday.com helps teams see the real status of their projects and tasks.

While monday.com doesn’t offer many features specific to bug tracking (other tools offer features like webpage markup and a more robust set of issue management features) it does let you get an overview of work in progress, capacity, and effort.

monday.com’s integrations include project management apps like Slack, Google Drive, Gmail, Google Calendar, Jira, GitHub, Trello, Dropbox, Typeform and many more, accessible via Zapier.

monday.com costs from $6/user/month and comes with a free 14-day trial. They offer a free plan for up to 2 users.

14-day free trial + freemium plan available

From $8/user/month (annually, min 3 seats)

Height screenshot - 10 Best Bug Tracking Tools List Of 2023

Height is the all-in-one project management tool that your Engineering and Support teams can use to track bugs together. To make it even easier, Height has task forms that can help collect bug information structured the way your team prefers and automatically tracks it as a task.

Once a bug is in your task list, real-time chat within each task allows your team to effortlessly communicate, sharing status updates and asking clarifying questions to help debug. With real-time chat per task, all conversation about your work happens and stays in context, is searchable, and only notifies the people for whom the info is relevant.

Height’s robust offering also includes a command menu where you can customize keyboard shortcuts for almost anything you can think of, macOS and Windows apps, and SOC 2 Type II compliance for data protection.

Integrations include Notion, Slack, Discord, GitHub, GitLab, Sentry, Zendesk, Figma, Slab, Fivetran, and many more through Zapier.

Height's pricing starts at $6.99/user/month and comes with a free 30-day trial. One last thing, guest accounts are free in all paid plans.

30-day free trial

From $8.50/user/month

Backlog screenshot - 10 Best Bug Tracking Tools List Of 2023

Backlog is one of the more feature-rich tools on this list, as it’s a full-scale online project management software for developers rather than a strict bug tracking tool. Along with a suite of task management features, the platform provides a consistent way for teams to report bugs and manage code repositories. You can customize issue templates to fit your bug-reporting workflow and use subtasks to easily organize, track, and retrieve the entire history of an issue.

A main benefit of Backlog is its intuitive interface that’s easy for anyone to learn, as it isn’t solely designed for development teams. You can view each project as a Kanban board and set up custom statuses to manage the stages of bug tracking. Since you can prioritize cards with a simple drag-and-drop function, it’s convenient to create an issue right on the board and add it into the workflow where needed. Switch to the Gantt chart view, and you can see project timelines and team workloads at a glance.

Much more than a bug-capturing tool, Backlog enables pull requests, merge requests, and branches, and you have the option to use Git or SVN workflows. Overall, the platform provides well-rounded features for code review and collaboration, such as inline commenting, and the Wiki tool makes it easy to document bug-reporting procedures to keep everyone informed of changes.

Backlog also comes with a few useful pre-built integrations like Typetalk, Cacoo, Redmine, Jira Importer, iCal, email, and Google Sheets. For additional integrations, you can build your own through the API. And they have an app for both Android and iOS, so your clients and teams can access the tool from mobile devices.

Backlog costs $35/month for up to 30 users, which breaks down to less than $2 per user. They also offer a free version for up to 10 users and one project.

From $30/month

DebugMe screenshot - 10 Best Bug Tracking Tools List Of 2023

DebugMe is a visual feedback and bug tracking tool with some really useful project management features built in. It’s a simple, easy-to-learn solution with minimal features, making it a good fit for small and mid-sized teams (their enterprise plan caps out at 60 users).

The main upside of this tool is that it’s straightforward to use and not overloaded with modules and features. On the other hand, it doesn’t offer anything in the way of reporting tools—for capturing and resolving bugs, it’s great, but it doesn’t do much else (which may be exactly what you need). The pricing reflects this, and it’s one of the more affordable bug tracking tools out there at $8/month for 10 users.

DebugMe provides teams and clients with the ability to leave on-site feedback in the form of highlights, pins, blackouts, and drawings. The screen capture tool automatically records important information about the OS, resolution, browser version, plugins, etc. You can communicate through comments, change the status of a bug, get notifications based on your role, and manage tasks on the app’s Kanban board.

DebugMe comes with native integrations with Trello, Redmine, Jira, Gmail, Pivotal Tracker, Teamwork, Visual Studio Online, Outlook, and Yahoo, and you can sync with other tools through Zapier.

DebugMe costs from $8/month for 10 users, and they also offer a free plan for 2 users.

30 days free trial

From $8/month for up to 10 users

Rollbar screenshot - 10 Best Bug Tracking Tools List Of 2023

Unlike most other tools on this list, Rollbar is designed to help you debug your software in production—it’s not a client feedback tool, but rather an error monitoring tool for agile deployment and continuous delivery. As such, it provides features for development teams to to get real-time visibility into errors, trace their root cause, and manage issues through to resolution.

Rollbar offers some best-in-class issue tracking features, including a real-time error feed, instant notifications that can be sent through your existing project tools, and impact analysis tools. It automatically gathers data about an error (HTTP request parameter, browser, OS, language, etc). Another useful function this tool performs: Rollbar uses a proprietary technology to automatically group similar errors together, reducing noise for your dev team as they sift through errors.

Rollbar offers a large number of native integrations: Asana, Bitbucket, Campfire, Heroku, GitLab, Help Scout, Datadog, Engine Yard, Flowdock, GitHub, HipChat, Clubhouse, OpsGenie, Pagerduty, Pivotal Tracker, Slack, Split, Sprintly, Trello, VictorOps, Webhooks, Codeship, Buddy, Bash, Octopus, Powershell, Jira, Jenkins, Ansible, Capistrano, Fabric, MSBuild, and Google Cloud.

Rollbar costs from $41/month. They also offer a free version for side projects and hobbies.

Free Version

$21.00 USD per month

DoneDone screenshot - 10 Best Bug Tracking Tools List Of 2023

DoneDone is a collaborative bug tracker that gives your dev team a simple way to track bugs and fix them efficiently. DoneDone users access a sleek dashboard that displays all tasks and issues. These can be categorized by priority, due date, status, task name, assignee, and more.

DoneDone users can create unlimited bug tracking tasks manually in a few simple steps, or tasks can be automatically created by end-users via DoneDone’s “Mailboxes” feature. Mailboxes can be configured to accept inbound bug notices sent by end-users via embedded web forms or directly from emails sent to an email address of your choice. You can easily set up multiple Mailboxes to track bug notifications from multiple sources.

Most dev teams have repeatable processes to resolve issues. DoneDone allows users to create Custom Workflows and Statuses to save you time and energy while categorizing and assigning recurring issue types.

DoneDone has a mobile app and pre-built integrations with other applications such as Slack and Glip. The app has just about everything most teams need for an effective bug tracking system, yet DoneDone is still known for its simplicity. It’s robust enough to handle most bug tracking demands and simple enough that it can be used by non-technical employees for tracking other tasks.

DoneDone starts at $5/user/month. They offer a 20% discount for annual plans.

From $5/user/month, 20% discount on annual plans

MantisHub screenshot - 10 Best Bug Tracking Tools List Of 2023

Founded by a MantisBT project lead, (MantisBT is a free, open source bug tracker has been around since 2000), MantisHub is a SaaS bug tracking tool that offers a powerful suite of issue management, customer support, project management, release management, and reporting features.

For the price, MantisHub provides a larger-than-average array of features—personalized dashboards, access controls for administrators, team members, and clients, customizable issue fields, notifications, comments, a built-in customer support platform, project timelines with a live activity stream, time-tracking, and plenty of graphical reporting tools.

MantisHub also touts a long list of plug-ins, along with built-in integrations with Clockify and Toggl to import MantisHub issue data directly into those time-tracking apps. MantisHub also integrates with other tools like Slack, JetBrains, and Eclipse IDEs (and your dev team can use the MantisHub API with C# and PHP client SDKs in order to integrate with the tools you’re using).

Mantis costs from $4.95/month for 5 users and 1 project.

$22.95 USD per month

Zoho BugTracker

Zoho BugTracker screenshot - 10 Best Bug Tracking Tools List Of 2023

Zoho advertises their bug tracker as “simple, fast and scalable”, and they deliver on this promise. Their tool enables you to record bugs and tracks them based on severity, due date, and custom-set statuses and fields.

Zoho Bug Tracker supplies an interface that you can personalize with their configuration tools, alongside a range of useful features for time management and project management (not just bug tracking). The reporting features let you see logged and resolved bugs in addition to team progress and milestones. The timesheet feature allows your team to log their hours. Notifications and newsfeeds keep the team up to date, and you can also automate your SLAs—set rules to trigger updates in other apps when changes are made within Zoho, or trigger an automated email to a client.

Overall, Zoho has better reporting, notifications, and integrations that many other bug tracking tools, so it’s a good choice for teams who need to distribute and access data about their bugs at various points in their workflow. However, it lacks the visual appeal of tools like BugHerd which allows clients and teams to leave feedback directly on web pages and images.

Zoho Bug Tracker comes with pre-built integrations with a large assortment of 3rd party tools: Crashlytics, Zapier, Dropbox, Box, GitHub, Bitbucket, Jira, OneDrive, Google Drive. It also sync with Zoho apps like Desk, Analytics, People, Books, Invoice, Docs, Forums, and Chat.

Zoho Bug Tracker costs from about $3/user/month billed annually. Also has a freemium plan for upto 3 users for 2 projects

$4 per month

Bugyard screenshot - 10 Best Bug Tracking Tools List Of 2023

Bugyard is designed to help you manage bugs, both during development with feedback from team members and clients and also on your live website with tools for capturing feedback from users. This is a simple, streamlined tool that works well for freelancers, small teams, and small-to-mid-sized agencies.

Bugyard isn’t bogged down with features, but it does include the bug tracking essentials. It provides a visual bug capture that automatically adds useful information to the capture (screenshot, technical metadata like browser, screen resolution and size, OS), as well as some simple collaboration tools for commenting and sharing feedback. Through its integration with Zendesk and Freshdesk, Bugyard also allows you to capture feedback from users on your live website and add those issues to your workflow.

Bugyard doesn’t have much in the way of task management or reporting features, so it’s best for teams who are already using other tools like Trello in order to manage their workflow, set statuses and priorities, etc. For now, Bugyard’s integrations are minimal but useful: Zendesk, Freshdesk, Trello, Gmail, and Slack.

Bugyard costs from €9/month for 2 users.

14 Days Free Trial

$10.10 (€9) for up to 2 users

Need expert help selecting the right Bug Tracking Software?

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The Best Bug Tracking Tools Summary

The chart below provides a basic summary of the top bug tracking software included in this review. Get a snapshot of each tool’s pricing, trials, and overall quality score. Then, read detailed reviews below.

Other Feedback Tools to Incorporate User Feedback

If you’re not content just to get feedback from your project and client team, you can think about asking users and site visitors too. Here are a few tools to help capture bugs and feedback:

What Are Bug Tracking Tools?

Compared to a lot of other development tools, bug tracking tools are pretty straightforward: they help developers identify and fix bugs.

What Counts As A Software Bug?

Very quickly, I want to go over the definition of a bug. This is because bugs go by a few different names—what one team calls a bug, other teams might call an issue , error , defect , ticket , fault , problem , or incident . To pick a bug-tracking tool that fits your use case, you first need to have a clear idea of what exactly you consider to be a bug. Having a clear idea will help you choose a tool that does what you want it to do.

Bug vs. Issue

In general, people make a distinction between the concept of a bug and an issue (or use your own terms—maybe you use “defect” and “issue”, etc). Find a simple explanation below:

A bug is generally considered to be a defect (a flaw, mistake, error) in the codebase. As such, the solution involves steps like isolating and reproducing the bug and changing the codebase. To fix a bug, developers need information pertaining to its environment, operating system, browser version, etc (here’s a more in-depth definition of software bug ).

An issue is generally considered to span a much broader range of potential shortcomings in a project or product —it’s not necessarily related to a problem with your code. Depending on your organization, an issue could be a customer complaint ticket generated through a report from the end user, an entry on the “requested features” list, a problem someone’s identified with your hardware configuration, or a concern from the design team regarding the user interface.

Bug-Tracking Tools Vs. Issue-Tracking Tools

In some cases, it’s fine to use “bug tracking tools” and “issue tracking tools” interchangeably, but in some cases, it makes sense to distinguish between them. This is because, for some organizations, issue management really does operate on an entirely different lifecycle from bug tracking. Issue management might be completely focused on the cycle of solving end-user complaints, requests, and questions—it may involve fixing a software defect, but it doesn’t always have to, and its main tasks might fall under the responsibility of a department that’s not your dev team.

What’s The Takeaway?

Simply keep in mind that when you’re looking at bug/issue tracking tools, you might simply want a tool to report and fix bugs (a defect tracker)—or you might want something that falls under the bigger umbrella of issue tracking. Broader issue management tools will generally offer more reporting and management features, along with a greater variety of user roles to capture input from and enable collaboration between customer service, project management, IT, design, etc, comprising an entire issue management system.

What Do Bug Tracking Tools Do? (And How Can They Help You?)

Whether you call them defect tracking tools or bug reporting tools, these tools are designed to bring bugs to your attention in a systematic way, providing as much environment data about bug as possible so it’s easier to isolate, backtrace, categorize, prioritize, and fix. Most defect trackers also provide features to help your teams unify and streamline the communication/collaboration that’s part of the bug fixing process.

In many cases, bug capturing tools are designed to serve a narrower purpose (record and track bugs), and they integrate with task management systems that allow you to perform the surrounding planning and management tasks. Other tools offer a more complete suite of software project management features. I’ve included both types of bug software in this review.

Here are the benefits of bug tracking tools:

And finally, because bugs are an inevitable part of the software development process, bug tracking tools aren’t a nice-to-have—they serve a critical function in that process.

Benefits of bug tracking tools

How To Pick The Best Bug Tracking Tool For Your Team?

First and foremost, the great thing about choosing a bug tracking tool is that almost all of them are low-risk—they’re simple tools that are easy to access and get the feel for in free trials. Overall, they’re a low-risk, lightweight investment that doesn’t impact much of your existing infrastructure.

Even so, you can save yourself the hassle of going through a string of different bug tracking tools by asking yourself these important qualifying questions for choosing the right one:

What Do You Need It For?

Bug tracking tools are designed for a few different use case scenarios. Find the right fit here:

What’s Your Team Size?

Before you fall in love with a tool, check into how many users it supports. While some tools can support an enterprise level team, a lot of bug trackers are really designed for small or mid-sized teams and they have a limit on the maximum number of users. Tools like Backlog, Zoho Bug Tracker, and DoneDone are great for large, distributed teams. Tools like DebugMe and Bugyard are designed for small and mid-sized teams.

How Many Projects Do You Need To Test?

A lot of bug-tracking tools price their plans according to active projects along with users, so you should consider how many projects you’ll need to test. Tools that offer unlimited projects like Bugherd, Backlog, Zoho Bug Tracker, DoneDone, Bugyard, and Marker.io are good for teams with lots of projects.

How Would It Fit Into Your Workflow And Current Toolset?

Most bug tracking tools aren’t designed as stand-alone tools. In fact, several tools on this list, like DebugMe, Bugyard, and Marker.io offer minimal features beyond simple bug capture and tracking, so it’s a good idea to check out the project management tools they integrate with (Trello, Slack, and Jira are common ones) and see if those are a fit for your workflow. If you’re not already using those additional project tools, how would adopting it affect your workflow, budget, etc?

On the other hand, a few tools do provide additional functionality for tracking and analyzing your projects, tasks, and time. These include Backlog, DoneDone, Rollbar, and MantisHub —good options if you’re not heavily invested in other projects, tasks, and time management tools.

What Do You Think?

Do you have experience with any of these bug tracking tools? What main features do you think they should include? Share your insight with our community below.

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Top 10 Best Project Management Apps To Use in 2023

15 best project management software you need in 2023, 10 best workflow automation software to use in 2023, privacy overview.

22 Best Bug Tracking Tools in 2023

Software reviews.

website bug reporting tool

In this blog post, we’ll have a look at some of the best bug tracking tools on the market—complete with features, pricing, rating, and best use cases.

Even the best pieces of work have flaws.

Bugs are unfortunately inevitable whether or not you have the most expert coders working on a piece of software.

And left unchecked, those bugs can grow into bigger problems for you and your customers.

After all, less polish means a less pleasant customer experience.

The only way around that is a process to keep any software bugs in check—with a defect tracking tool.

Let’s dive into it!

22 Best Bug and Defect Tracking Tools in 2023

Here are the best bug tracking and defect management tools in 2023.

1. Marker.io

website bug reporting tool

Report bugs and defects straight into your favorite bug tracker, without leaving your website.

Marker.io is a visual bug reporting tool made for agencies and agile software development teams.

Simply install the website widget, and starting reporting bugs or collecting user feedback.

Screenshots, annotations, and all technical metadata will land directly into your favorite project management tool like Jira, Trello, Asana, GitHub, ClickUp, and others.

Say goodbye to messy emails, spreadsheets, and PowerPoint.

There is a better way!

Bug tracking for all stakeholders—with powerful annotations

website bug reporting tool

Marker.io is not only a standalone bug tracking system—it doubles as a bug reporting tool, allowing you to file reports straight from your website.

This means that even for less technically-savvy people, it’s easy to report a bug:

Check it out in action:

All reports created this way will land:

This means you can keep your clients out of your PM tool , but still update them via the dashboard or automatically via email notifications.

Advanced bug reporting

website bug reporting tool

Efficient bug tracking starts with powerful bug reports.

With the Marker.io plugin, every report automatically contains:

With all this information at hand, it’s so much easier for developers to reproduce—and fix—issues from their bug tracker!

2-way integrations with project management software

website bug reporting tool

Marker.io’s main feature is its 2-way sync with popular defect tracking tools.

As a project manager, you constantly transfer client bug reports from your inbox into Jira, Trello, Asana, ClickUp… you name it.

This takes up an incredible amount of time, it’s prone to mistakes, and it’s just… boring.

In an ideal world:

A defect management process like this is only possible with Marker.io.

Thanks to 2-way sync, as soon as an issue is marked “Done” in, say, Trello—that same issue will also be “Resolved” in Marker.io.

Check it out:

Session replay

website bug reporting tool

As a developer, when you receive a bug report, your first action is to try and reproduce it.

But even with all the technical data in the report—you sometimes still fail to understand what’s going on.

If only you could see exactly what the user was doing when the bug occurred...

Well—Marker.io's toolkit includes session replay for that reason.

Straight from your PM tool, simply click the “Watch replay” link.

You’ll then be able to watch the last 30 seconds (or more) before the bug report was submitted.

Check out session replay in action:

We can clearly see this user journey:

Make sure the Marker.io widget is embedded on the website(s) or app(s) you are working on, and enable session replay in your widget settings. It’s as simple as that! 

Ready to start collecting bug reports and feedback without leaving your website? Try Marker.io free for 15 days

website bug reporting tool

Software development with continuous deployment.

Jira is a classic bug tracking tool in the industry.

The Jira suite is built from the ground up to fit any space it needs.

It has tons of automation options, custom workflows, traceability, and incredible versatility for software development.

With that being said, it may be a bit too feature-dense for organizations with simpler needs than you’d need.

Overall, it’s an excellent pick for software development teams who want to invest in defect tracking software—with lots of support and community behind it.

Want to collect website issues directly into Jira? See how Jira/Marker.io integration works

website bug reporting tool

Drag-and-drop editing and project management.

Next on our list of bug tracking tools is Trello .

Everything in Trello begins with the Kanban style task board. The tool tracks bugs much like it manages other tasks.

You can use a template to organize issues according to who reported them, whether they are resolved or in progress, and display bug reports in various formats.

But the process often gets complicated when there are multiple issues with many screenshots and feedback from different members.

Information can get lost in transition because you have to manually input the data into Trello from the website or app you’re working on.

Want to collect website issues directly into Trello? See how Trello/Marker.io integration works

website bug reporting tool

Project management software with a plethora of customizations.

Much like Jira and Trello, ClickUp helps you assign tasks to team members and streamlines communications between partners.

You can sync ClickUp with Google calendar to further make things easier to manage. It’s also excellent for defect tracking.

Clients can take a screenshot of the issue and leave feedback either by email or by creating a new task on ClickUp and adding the details there.

Want to collect website issues directly into ClickUp? See how ClickUp/Marker.io integration works

website bug reporting tool

Easy-to-use, web-based issue tracking tool.

Asana is excellent for organizing tasks and sticking to project deadlines.

Although it isn’t primarily a bug tracking tool, developers often use it for that.

This software lets you make subtasks and assign them to specific developers to resolve different issues–which is great.

But a major problem with Asana is that you have to keep switching between the website you’re working on and Asana to see the problems and fix them visually.

Want to collect website issues directly into Asana? See how Asana/Marker.io integration works

website bug reporting tool

Issue tracker with version control.

At this point, GitHub is practically a household name in the software space, and a staple of the development process.

For those uninitiated, Github is an open-source software development tool with a massive community.

It’s made a name for itself in the space as an excellent tool for project collaboration between multiple developers.

As for bug tracking, it’s a great pick. Create repositories, commit updates, and keep track of changes with version control—an excellent tool for software teams.

With that being said, be prepared for a learning curve if you choose GitHub, as it’ll take some time for your team to get the hang of it.

Want to collect website issues directly into GitHub? See how GitHub/Marker.io integration works

website bug reporting tool

All-in-one suite and issue tracker.

GitLab , as you might’ve guessed from the name—is an issue tracking tool similar to GitHub.

It’s great for facilitating project collaboration and tracking bugs; where they differ is that GitLab operates as an all-in-one solution.

This can be both an advantage and a disadvantage: if you’re looking for a more tailored, feature-heavy experience, then GitLab should be your go-to, but that doesn’t discount GitHub by any means either.

And just like GitHub, expect a learning curve if you decide to go this route.

Want to collect website issues directly into GitLab? See how GitLab/Marker.io integration works

8. Teamwork

website bug reporting tool

Defect tracking tool with unlimited client users.

Teamwork is great for managing projects because it offers you different viewing formats such as Gantt charts and panoramic views of projects.

You can add your bug report and feedback on issues as tasks on Teamwork.

Your clients can add these directly, or you can assign a middle-man to fetch the information from emails and then organize it in Teamwork.

And if that’s your jam, Teamwork also offers time tracking features—so you can measure exactly how much time you spend on a project or task.

Want to collect website issues directly into Teamwork? See how Teamwork/Marker.io integration works

9. Shortcut 

website bug reporting tool

Bug tracking tool with epics and milestones.

Shortcut is great for larger teams because you can easily manage multiple software development projects at a time.

It also gives you features such as a quick overview of projects, filtering issues according to teams, and integrations with GitHub.

Shortcut has specific bug reporting software. With that, you can highlight specific projects, send reminders to developers, or look deeper into certain issues.

But it doesn’t have a feature to directly input feedback from websites to Shortcut.

Want to collect website issues directly into Shortcut? See how Shortcut/Marker.io integration works

website bug reporting tool

Easy-to-use and accessible issue tracker.

While other bug tracking tools might get their strengths from the extensive feature lists, Linear takes a different approach.

The main draw for Linear is the ease of use and highly-targeted approach they take.

There’s no extra flak that comes with the tool; it’s rather lightweight and extremely easy to use. The only downside to this is that it isn’t as customizable as other tools are.

Want to collect website issues directly into Linear? See how Linear/Marker.io integration works

website bug reporting tool

Customizable and adaptable project management tool.

Out of all the tools on this list, Notion might stand out the most as it’s not even designed for software development. At least, not exclusively.

Notion is more of a project management tool than a pure bug tracking tool.

With that being said, it’s a strength and a weakness of sorts. Notion can work well for teams with more lightweight needs.

It’s also a great tool that can be used for more than just software dev. For those who need a bit heftier of a solution—it might not be the one for you.

Want to collect website issues directly into Notion? See how Notion/Marker.io integration works

12. Monday.com 

website bug reporting tool

Issue tracking in a simple, visual display.

Monday.com has a smart dashboard that organizes different bug tracking tasks on the screen.

Its visual display is excellent as it helps you overview the progress of each task in real-time.

You can prioritize the bugs according to developers, progress status, and clients, or add more filters and custom fields.

It supports various media formats such as videos, images, doc, and Excel files. This helps your teams get all the required information about issues quickly.

Want to collect website issues directly into Monday? See how Monday/Marker.io integration works

website bug reporting tool

Easy-to-use project management tool with request forms.

Wrike works well as bug tracking software, although it is primarily designed to be a project management tool.

Here, you can get bug reports from websites by using a request form. These forms have custom fields for all the information your developers might need to fix the bugs.

You can also prioritize tasks and assign developers with just a click, and then automate reminders.

Want to collect website issues directly into Wrike? See how Wrike/Marker.io integration works

14. Bitbucket

website bug reporting tool

Bug tracking with Jira & Trello integration.

Bitbucket is quite a bit like GitLab in many ways.

It’s a great bug tracking tool with a distinct draw over a few of the previous choices: its unmatched integration with Jira and Trello.

Pair that with the great price it comes with and ease of use, and it’s not too hard to see why a team might use Bitbucket as their defect tracking tool of choice.

Want to collect website issues directly into Bitbucket? See how Bitbucket/Marker.io integration works

15. Backlog

website bug reporting tool

Defect management tool with Gantt charts, boards, and burndown charts.

Backlog is a project management tool for virtual teams.

The platform offers project management, issue tracking, and version control solutions—which makes it an ideal choice for many software teams and dev agencies around the world.

The best part about Backlog is that it integrates with many of the tools you’re already using: Slack, Google Sheets, Jira, and others.

16. Bugzilla

website bug reporting tool

Open-source, lightweight issue tracking system.

Bugzilla is the issue tracking tool of choice for many top software companies.

Because it’s an open source bug tracker, it’s easy to adapt, customize, and scale depending on your needs.

Bugzilla’s top features are:

If you don’t mind implementing and updating your own bug tracking system, Bugzilla might be the one for you.

17. Redmine

website bug reporting tool

Open-source bug tracking software with custom fields, email issue creation, and more.

Redmine is next on our list, and much like Bugzilla, open-source, too.

The tool offers a little extra flexibility when compared to Bugzilla. One of it’s key features is the ability to create new issues via email.

While it does not have a dedicated customer support or help desk, you can receive help from the community via the unofficial Slack workspace or on the Redmine forums.

18. Fogbugz

website bug reporting tool

Web-based project management tool with discussion forums and wiki.

Fogbugz is a customizable project management system that comes with plenty of features:

It’s an ideal solution for Agile teams or working with Scrum, Kanban, or Scrumban methodologies.

website bug reporting tool

Free, simple issue tracker.

Mantis is another bug tracking tool that’s open source.

It boasts a “delicate balance between simplicity and power”. It’s ideal for web dev agencies thanks to:

Try out one of their demos, then simply download and host the tool on your own server.

website bug reporting tool

Software quality management tool.

ALM/Quality center is the go-to solution for software quality management. The platform offers:

ALM also integrates with many application lifecycle tools—which makes it a great addition to your existing toolkit.

website bug reporting tool

Open source issue tracking system with wiki, roadmap, and milestones.

Trac believes bug tracking tools should impose as little as possible—and that’s exactly what it’s doing.

It’s a minimalistic bug tracking system that offers:

If you’re not bothered by having to do your own custom installation—Trac might just be the tool for you.

22. Zoho Bug Tracker

website bug reporting tool

Simple, fast, and scalable automated bug tracking.

The Zoho suite offers a plentiful of project management tools, and Zoho Bug Tracker is one of them.

It’s easy to use and comes with the entire Zoho suite—if you need more than just issue tracking.

With automation rules, you can trigger updates in bug fields or assign specific team members to issues. You can also enable email notifications to keep your clients in the loop.

Frequently Asked Questions

What is a bug tracking tool.

A bug tracking tool is a type of project management tool for software development.

Bug tracking tools help keep track of various bugs and issues that come up during the application lifecycle management, from internal QA to user acceptance testing and production.

In short: they help you maintain quality and save time from the get-go.

What are the key features of a strong bug tracking tool?

What features even come with a good bug tracking tool?

Any tool worth using comes with (at least) these features:

A good tool will help a team collaborate over fixes, report issues, analyze and keep track of the bugs in their system and push out updates to solve those bugs in a streamlined manner.

Which tool is best for bug tracking?

Most bug tracking tools come with a whole suite of features tailored to a certain organization type.

What works for you also depends on your project management method (Scrum, Agile, Kanban…).

That’s why there’s no one best choice; there are plenty.

You just have to pick the one that’s best suited for your business.

If you love customization, have to deal with complex workflows and task management systems—and prefer to keep your clients out of your tools, Jira is best suited for your needs.

On the other hand, Teamwork has unlimited client seats and offers issue tracking templates specifically.

Finally, if you prefer lightweight and uncomplicated, we recommend Linear (that’s our personal favorite!).

Whichever bug tracker you end up using—remember that Marker.io integrates with many of the tools on this list.

It is the best solution for your clients to give website feedback without flooding your inbox.

Can I use Excel as a defect tracking tool?

Of course! Excel is a great way to track bugs and issues when you’re just getting started. It can also be used for test management.

With that said, you’ll soon run into a couple of project management issues:

When you have multiple clients, we highly recommend switching to an actual project management tool.

How do you do bug tracking?

Whichever tool you’re using, you might find it useful to use one of our bug report templates .

And if you end up using Jira, you’ll love our Jira bug tracking guide .

What’s the difference between defect tracking, issue tracking, and bug tracking?

These terms are often used interchangeably, but they basically mean the same thing. They only differ in scope:

In other words, bug tracking and defect tracking are a subset of issue tracking.

And that about wraps up our list of bug and defect tracking tools, from the feature-dense packages to the lightweight ones and everything in between.

Hopefully, it helped you find a tool that fits your needs.

Think we missed a tool?

Let us know which tool you prefer on Twitter or via e-mail, and we’ll see about adding it to our list of top picks!

website bug reporting tool

Continue reading

8 voice of the customer (voc) templates & examples, 21 best chrome extensions for web developers in 2023, top 15 website annotation tools in 2023, what is marker.io, who is marker.io for, how easy is it to set up, will marker.io slow down my website, do clients need an account to send feedback, how much does it cost, get started now.

For apps & websites

Unleash the power of customer feedback with gleap..

With visual bug reporting, live chat, public roadmaps, and more, we help you improve your product, boost sales and strengthen customer relationships.

Over 1300 teams worldwide rely on Gleap

website bug reporting tool

In-app bug reporting for apps & websites

Every bug report is automatically logged with all the technical and visual data you need to troubleshoot faster than competitors.

Live chat software for support teams

Chat with your users personally and answer their support requests. Heard users are happy users.

website bug reporting tool

Automated Messaging

Drive activation, retention and conversion with Gleap's automation platform. Send targeted in-app messages and emails.

Automated outbound marketing messaging

Release notes

Inform your product users about what’s new and what's changed directly in your Gleap widget.

website bug reporting tool

Public product roadmap

Discover the features your users  want with Gleap's feature request software. Manage and share the submitted requests on a public board.

website bug reporting tool

User feedback surveys

Build better products by listening to the voice of your customers. Get insights from targeted surveys directly integrated in your app or website.

Maximize your efficiency: Gleap already integrates with your favorite tools.

We don’t get in the way of tools you love, we integrate with them – be it Jira, GitHub, Slack, Zapier, HubSpot, Zendesk or Webhooks.

website bug reporting tool

Don't take our word for it. Hear what our customers say.

website bug reporting tool

“Gleap is the perfect tool for agencies to collect and manage feedback and issues. It makes projects go smoothly and clients love the shaking gesture to report bugs.”

Théo Hudry CEO, Minuit Agency

website bug reporting tool

“Gleap team’s super-fast turnaround time on delivering new feature requests, creates a winning and indispensable combination for the elimination of errors from your code.”

Martin Hardman ‍ Transaction Network Services

website bug reporting tool

“Gleap was implemented within minutes and it is now an essential part of our development process. Gleap helps us to fix bugs in no time and build real customer relationships.”

Mark Breuß ‍ Founder, MARK.ONE


Marker.io: Visual bug reporting for websites

website bug reporting tool

Feedback Tool for Development Teams

Collect feedback and feature requests

UAT – User Acceptance Testing Simplified

Powerful e-learning feedback tool., simple yet effective customer satisfaction tool, bug reporting of design agencies, customer feedback for web agencies, most advanced website bug reporting tool. w3dart.

A full ecosystem of website feedback within a single tool environment.

Website Bug Reporting Tool

Website Bug Reporting Tool that supports you at every stage of your process

Visual website feedback tool.

Click and drag the W3Dart crosshair to capture the perfect screenshot. Then make the image come alive by pinpointing issues and snags using text boxes or a highlight marker or both. It’s that simple!

W3Dart makes review and approval were easy and stress-free, Upload your file, share with unlimited reviewers, set permissions, and get feedback on Website design immediately and keeps your approved organized in one place.

Never present static designs again, prototypes communicate ideas. In less than 5 minutes, transform your approved design mockups into interactive, online prototypes without writing a single line of code.

Get Clear Contextual Feedbacks

Screen recording with voice over makes it easy to give and understand Client feedback

Event capturing.

Sometimes there is an issue with page loading or something unexpected might be happening after form submission. Allows the clients to accurately capture and report bugs using the website feedback tool. You simply cannot do it with annotated screenshots and rich-text comments.

Faster Website  feedback

Most client feedback is delayed because going through the website or software, taking screenshots for the feedback, and noting down the comments is quite a tedious process. But with video feedback, you can just click a button and start recording.

Contextual feedback

Videos with voiceovers make it easy for clients to explain their thinking and feeling behind the feedback. This context allows you to make the most appropriate changes without going through multiple rounds of revision.

Screen recording with voice

Integrate with all your favorite Website Bug Reporting tools

As an agency, you need to be able to manage a full stack of tools. That’s why W3Dart integrates with the leading bug tracking and project management tools.

Automate the boring parts of the Website Bug Reporting

Browser specific issues.

Some bugs are browser-specific. That’s why we’ve made the W3Dart plugin available on the three major browsers – Chrome, Safari, and Firefox. This will accelerate the QA process and allow you to pinpoint the problem.


Once you integrate W3Dart with your preferred project management software, the feedback will automatically get shared with it. The files will be sent as attachments along with the feedback.

Automatic detection of key metatag

Every bug or feedback reported with W3Dart contains important browser metadata. The developers or QA team can then easily recreate, locate bugs, and squash bugs. Browser name Screen size Viewport Size Zoom Level OS User Agent

Centralised Website Bug Reporting

Say goodbye to clunky and disorganised feedback via multiple channels such as emails, chat messages and meeting notes. Now, you can gather all bug reports directly and systematically within your current issue tracker.

Automate the boring parts

Audio-Visual Recorder

Annotated screenshots, easy attachments, unique url for each bug, auto-detection of system specifications, visual task board, see how feedback with screen capture voice over can help your collaboration process.

Who can use it

Where it can be used

website bug reporting tool

© 2022 W3Dart.com

Best 4 Free and Open Source Bug Tracking Software Tools

By: Bandita Awasthi on August 2, 2021

A bug is any issue in the coding, features, or design of a software tool that causes usage issues and hampers performance. Bugs also damage user satisfaction and can lead to loss of customers if not addressed. As an IT manager, you know how important it is to keep track of bugs in your workflow and a bug reporting tool can make this process easier.

Bug tracking software helps you automate the capture, analysis, assignment, and resolution of bugs. It also saves you time by allowing you to maintain a single source of information on bugs, which includes everything from the number of bugs detected, who fixed the bug, and how long it took them. This also improves the quality of your product and increases customer satisfaction.

However, if your IT budget doesn’t allow you to invest in bug tracking software or if you need tools that are easy on your wallet, this article is for you.

We’ve listed the top four free bug tracking software tools (arranged alphabetically). All tools offer a stand-alone free plan that you can choose to upgrade if your requirements increase in the future. Read our complete product selection methodology here .

4 best free and open source bug tracking software

Bird Eats Bug

4.6 out of 5 stars 29 reviews

Bird Eats Bug is a free bug tracking software that helps you optimize the performance of a tool by eliminating software bugs. It helps track and fix bugs by allowing you to capture an incidence of the bug with the help of screen recording, console and network logs. This allows you to identify the cause of the bugs faster.

Moreover, since this data is automatically captured in the issue tracking system, software users who encounter the bug don’t need to manually copy-paste the code to share it with the engineers. This saves valuable time and makes the process more efficient.

The paid plans for Bird Eats Bug start at $39 per month, billed annually.

View of a recorded error in BirdEatBug

4.1 out of 5 stars 21 reviews

Bugfender is a bug tracking system. It helps you capture error logs in real-time even from remote users. This offers you a complete view of your application’s performance and helps you simulate the bug to see how it would affect different devices.

The tool also generates real-time crash reports so you can compare the bugs and the crashes they led to, side-by-side. This gives insight into the way in which the bug is impacting your software. Moreover, the tool allows for bug reporting from software users. This means that users of your mobile or desktop app can directly report a bug from within the app, helping you stay on top of the latest bugs.

The paid plans of Bugfender start at $34.8 per month billed yearly.

Maintaining error logs in Bugfender

4.1 out of 5 stars 119 reviews

Bugzilla is an open source bug tracking system and defect tracking tool. It assists with bug issue tracking, software issues, and any improvements that need to be made in the tool. The bug tracker keeps you updated on the status of bugs in your tool by generating a periodic or real-time bug report.

When you add a bug in the logs of Bugzilla, the system automatically scans your software for duplicate or similar bugs. This allows you to track more bugs in less time. You can also assign bugs to be fixed and keep track of the time it takes to fix a bug with the help of the time tracking feature.

Bugzilla is a completely free bug tracking tool and provides no upgrade options. However, since it’s open source, you can download the latest version of the tool when the latest updates are available online.

Finding bugs in Bugzilla

Zoho BugTracker

4.6 out of 5 stars 137 reviews

Zoho BugTracker is a free bug tracking solution. It helps you capture a comprehensive set of details required for defect management such as the status of the bug (whether it’s active or has been fixed), a description of the software bug, the team responsible for it, and the severity of its impact. Operating like an issue tracking system, you can also share these details with others by exporting them in a file format of your choice such as XLS or CSV.

Moreover, this bug reporting tool allows you to create a view of the bug based on the specific details you want to capture in your order of priority. For example, if you only want to capture the level of severity, name of the bug, and the timeline for fixing it, you can customize the fields and capture only these details. This allows you to record each bug differently based on the details required in each case.

The paid plans for Zoho BugTracker start at $3.34 (based on INR to USD exchange rate as of 19th July, 2021).

A view of the bug status in Zoho BugTracker

Next step: What to consider when choosing a bug tracking tool

In this article, we’ve featured four top-rated and free bug tracking systems. To choose the bug tracking software that best fits your needs, follow these steps:

Common questions to ask

website bug reporting tool

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Through one-on-one conversation and personalized recommendations, Software Advice guides you through your software search. In as little as 15 minutes, our software advisors can help you pick the right software for your business needs, so you can feel confident in your choice.

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This article was updated on July 19, 2021. Products considered for this article had to:

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15 Best Bug Tracking Tools (Defect Tracking Tools) in 2023

A bug tracking tool can help record, report, assign and track the bugs in a software development project. There are many defect tracking tools available. You can put this in another way “Better is the bug tracking tool, better the quality of the product.” Following is a handpicked list of Top Bug Tracking Tool, with their popular features and website links. The list contains both open source(free) and commercial(paid) software. Read more…

List of Popular Bug / Defect Tracking Tools & Software

1) spirateam.

SpiraTeam is a turn-key Application Lifecycle Management (ALM) solution with completely integrated bug tracking functionality. SpiraTeam lets you manage your entire testing process from requirements to tests, bugs, and issues, with end-to-end traceability built in. SpiraTeam’s come with the following features out of the box:


Integrations: Visual Studio, Android Studio, Eclipse, TFS, HelixCore, VSS, and Mercurial

Customer Support: Contact Form, Phone, and Email

Visit SpiraTeam >>

30 Days Free Trial (No Credit Card Required)

Thousands of software professionals use JIRA as a bug-tracking tool because of its easy to use framework. JIRA is a commercial product and helps to capture and organize the team issues, prioritizing the issue and updating them with the project. It is a tool that directly integrates with the code development environments making it a perfect fit for developers as well. Due to its capability to track any kind of issues it is not just restricted to the software industry. It supports agile projects. It comes with many add-ons that make this tool more powerful than other tools

Atlassian Jira

Integrations: Jira, Markdown Macro, Automation for Jira, Excel Exporter, etc.

Customer Support: Phone, and Contact Form

Visit JIRA >>

Lifetime Free Basic Plan

BugHerd is the easiest way to track bugs and manage website feedback. Pin bugs and feedback to elements on a website and capture the technical information to help resolve issues. Track feedback tasks to completion with the kanban style task board.


Integrations: Slack, GitHub, Zapier, WordPress, and Integromat

Customer Support: Contact Form, and Email

Visit BugHerd >>

14 Days Free Trial (No Credit Card Required)

Monday is a bug tracking tool that that enables you to analyze your performance and manage your team in one place. It provides flexible dashboard for easy visualization of data.


Integrations: Outlook, Microsoft Teams, Dropbox, Slack, Google Drive etc.

Customer Support: Contact Form

Visit Monday >>

Life Time Free Basic Plan

5) SmartSheet

Smartsheet is a spreadsheet-style bug tracking tool for businesses managing multiple projects. It helps organizations to manage workflows and helps them improve team collaboration. Smartsheet allows you to automate actions using simple rules.


Integrations: Microsoft Office 365, Microsoft Teams, Google Workspace, Box, Dropbox etc.

Customer Support: Phone, Contact Form, and Chat

Visit SmartSheet >>

30 Days Free Trial

ClickUp is a highly customizable bug tracking tool that allows you to create your custom views. This project management tool offers highly comprehensive time management and task management and facilitates collaboration between business units. This application allows you to assign and resolve comments to tasks. It helps you to set priorities for the work with no hassle.


Integrations: Slack, GitHub, GitLab, Webhooks, Everhour, Toggl, Harvest, Google Drive etc.

Customer Support: Chat

Visit ClickUp >>

7) Zoho bug tracker

Zoho bug tracker is a powerful bug tracker that helps you to view issues filtered by priority and severity. It improves the productivity by exactly knowing which bugs are reproducible. It is an online tool that allows you to create projects, bugs, milestone, reports, documents, etc. on a single platform. With Zoho bug tracker automate reminding and notifying team members is possible.

Zoho BugTracker

Integrations: Zoho Desk, Zoho Analytics, Zoho People, Zoho Books, Zoho Invoice, Zoho Docs etc.

Customer Support: Chat, Email, and Phone

Download Zoho bug tracker

8) Userback

Userback is a visual bug reporting and website feedback tool. It’s the fastest way for software teams and users to report bugs from any website and application. Easily collect visual and highly contextual bug reports that help you replicate and fix issues faster. Userback automatically captures annotated screenshots, video recordings, console logs, browser info, custom data and more.


Integrations: Slack, Jira, Microsoft Teams, Teamwork, Trello, Basecamp, Asana, ClickUp etc.

Visit Userback >>

14 Days Free Trial

9) BugZilla

BugZilla is a popular bug tracking tool. These tool is an open source software and provides some great features like

Top 20 Bug/Defect Tracking Tools

Download BugZilla

If you have used other bug tracking tool, this tool can be easy to use. Mantis not only comes as a web application but also has its own mobile version. It works with multiple databases like MySQL, PostgreSQL, MS SQL and integrated with applications like chat, time tracking, wiki, RSS feeds and many more.

website bug reporting tool

Download Mantis

11) RedMine

It is an open source bug tracking tool that integrates with SCM (Source Code Management System) too. It supports multiple platforms and multiple data-bases while for reporting purpose, Gantt charts and calendar are used. Redmine is a project management web application developed using Ruby on Rail framework. Some of the RedMine features include

website bug reporting tool

Download Redmine

Trac is a web based open source issue tracking system that developed in Python. It is the superior version of wiki and used as the issue tracking tool for software development projects. You can use it to browse through the code, view history, view changes, etc. when you integrate Trac with SCM. It supports multiple platforms like Linux, Unix, Mac OS X, Windows, etc. A time-line shows all current and past project event in order while the roadmap highlights the upcoming milestones.

website bug reporting tool

Download Trac

13) Axosoft

It is a bug tracking system, available for hosted or on-premises software. It is a project management tool for Scrum teams. Project managers and developers can view each task, its requirement, defects and incidents, in the system, on individual filing cards, through the Scrum planning board. With Axosoft, you can manage your user stories, defects, support tickets and a real-time snapshot of your progress.

website bug reporting tool

Download Axosoft

14) FogBugz

FogBugz is a web based bug tracking system that refers to defects as ‘cases’. It prioritize and organize development task in one central place. It includes a powerful search engine that enables you to instantly search the complete content of cases, wiki articles, and customer correspondence. Fogbugz supports almost all ios, Android, Blackberry, tablets, and ipads. It is a commercial product but reasonably priced.

website bug reporting tool

Download FogBugz

15) Unfuddle

With unfuddle developers can commit source code. It can integrate with most critical tools for any software project. Unfuddle gives better security to your data as amazon provides their servers. It helps to track bugs, feature request and manage the tickets.

website bug reporting tool

Download Unfuddle

You should NOT use Defect Trackers when testing small and simple software projects as these tools take have a steep learning curve and may involve license costs. Its better to use Excel in such cases.

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What is a bug report? The ins and outs of bug reports.

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If you’re new to bug tracking, issue management or web development in general, you might wonder what a bug report is.

In this blog post, we will be answering this question from different viewpoints. And trust me, it’s not going to be boring.

We always talk about bug reports…

…but never explain what they are or why they’re crucial for closing customer feedback loops .

I just noticed that we at Usersnap haven’t answered this core and essential question.

We’ve more than 1.000 sites indexed by Google, we’ve published 283 blog posts on our blog to date, we have written multiple guest posts on other sites, and we gave some talks on the do’s and don’ts of bug tracking .

However, we haven’t answered this core question not even once.

We did cover a lot of topics in the area of bug reporting.

For example, I’ve shown you 6 easy bug reporting tricks , answered the 4 W’s of bug reporting and gave you some insights on bad bug reports . I’ve even shown you how to set up a bug-free web development environment .

Nevertheless, I haven’t answered the simple – yet important – question.

But today, we’re finally tackling this issue.

Example of bug reports from Google and Apple

In the past, Google’s and Apple’s approach to bug reporting was almost non-existent. Eddy Cue and Craig Federighi admitted in The Talk Show by John Gruber ( highly recommended podcast episode! ) that their bug reporting workflow with external app developers is not really great. Often, the Apple bug reporting workflow was even critiqued by Apple developers. So, even Apple’s management team admits that their workflow is not great. It’s a bit funny that a company of that size had no proper bug reporting workflow in place.

This has since changed though. Take a look at how Android and iOS approach the issue.

Android bug report

What is a bug report on Android? Android offers quick, simple bug reporting directly from (test) user to developer. The purpose is to get information such as “device logs, stack traces, and other diagnostic information to help you find and fix bugs in your app.” With this function, you can capture bugs directly from devices, emulators, or adb’s. Their bug reporting mechanism offers inspection via ZIP file , while end users can use Google Play’s and Firebase’s crash reporting, available for at least 6 months from the moment the report is filed.

iOS bug report

What is a bug report on Apple? Apple offers a feedback assistant for developers so they can receive bug reports. Their app allows filing bugs across and for connect devices, and includes screenshots, profiles, and the logs required to resolve issues. Finally, the feedback can be shared across teams, so everyone is on the same page.

So… what’s a bug report?

In order to answer this question, we need to understand the following concept of bugs, bug reports and bug reporting software .

what is a bug

What is a bug?

In the context of software development, engineering or web development, a bug is not despite its name a little animal, but to something else.

According to Wikipedia a software bug (or just a bug) can be defined as:

A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways.

So in short, this means:

A software bug is an error, flaw, failure, or fault that produces an incorrect or unexpected result.

Basically, a software bug is something which is not working as designed .

Why is called a bug then? The origin of a bug.

You might wonder, why a bug is called a bug? It’s a great question, because the term bug, describing a software error or failure goes way back to 1945. In late 1945, at the University of Harvard, a technical team found something unusual between points in Relay70. They found a real dead bug (the animal) which caused an error.

As stated in the bug log, it’s the “ first actual case of bug being found “.

First bug reported!

So, in theory, a bug is something not working as designed .

But what if something is not designed as it should be ? Is it a bug then? As you can see, this question alone leaves a lot of room for interpretation.

No matter if you’re a developer, designer or user of the software. Chances are high that you’ve stumbled upon a bug in the past, or maybe you even caused a bug yourself.

dashboard showing important customer feedback

But we need a bug report definition!

So here’s the core question: What is a bug report?

If bugs occur (which they certainly do), the person finding the bug should be able to report (document & send) the bug to people in charge of fixing that error or failure.

According to Yegor , a bug report “ should explain how exactly the product is broken. ”

He continues that the report should follow this simple formula:

“This is what we have, this is what we should have instead, so fix it.”

This sounds easy, right? In practice though, a bug report (and what documentation is included) isn’t that clear.

Imagine you encountered a bug and wanted to send in a report. What information would you include? I guess everyone would answer that differently.

In the past, bug reports were lengthy forms including various fields and data requests. What’s the priority of the error? What’s the problem description? What are the components? Which browser version are you using? And so on…

bad bug report example

Why are bug reports important?

It is of utmost importance to report bugs . This is because the developers must be informed of the problem and how it appears to begin the testing procedure. If the development team is uninformed, the issue will be there for a longer period of time, and the repair process will be greatly slowed. It also has to be said that bugs do not eliminate themselves, which means not reporting it now would mean reporting it later, which just induces more delays.

If this is an application that is frequently utilized, the quality of the user experience will be reduced. In rare situations, however, if the error created is serious, the program may become completely useless to you. So, it is better to report any issue or bug that crops up during usage as soon as possible, as the earlier, the better. You will be able to enjoy the program for a longer period of time, and the program will be more stable and offer better service to users for a longer period of time.

Reporting bugs can also help to avoid some significant problems in the future. By informing the development team about a minor bug, you may be contributing to the avoidance of other related issues. Think of it this way: a leaking pipe in your home, if ignored for a long time, could get your home flooded.

What’s The Best Way to Solve a Bug Report

–         identify the problem clearly..

To begin with, your software bug reporting should clearly and properly state the issue you want to express to developers. Sounds simple, yeah? Well, a large number of people do not see it this way. Most people write bug reports that fail to talk about the bug in the first place.

It would be better to write exactly what the bug did, how it came to be, and what exactly you did that caused it to show up. Until you do that, its’s just a report, and definitely not a bug report.

–         Prepare individual bug reports rather than conjoined bugs report

Addressing different bug issues in just one software bug report can induce confusion and misunderstanding with ease. Create individual bug reports for each issue. This way, you can provide more details in each report. This will be a plus for developers that are to handle the issues.

–         Establish how to reproduce the bug

Until the issue is repeatable, it is not a bg. It has to occur over and over again, and if it does not, then it might not be a bug. When you know how it came to be, you can report it better, and the developers can address it better.

–         Ensure availability after reporting

No matter how well-written a bug report is, if the person who submitted it is not available, it is probably useless. Developers frequently want extra information from the person who submitted the bug report, so ensure you are available to defend what has been written and submitted.

–         Record and provide corresponding codes

The code or error message is another important piece of information you need to supply concerning the bug. Software developers can use the error message or code to find and understand the issue.

With this, developers will know exactly what measures to take to quickly address the issue.

–         Collect visual evidence

While written details are useful, including visual information in defect reports can help during testing and repairing. You can screen record (or record with your smartphone camera) and send the output along with the report. Screenshots will also be of help.

Good vs. bad bug report

So you might wonder, what’s the difference between a good bug report and a bad one. And why are there so many bad ones out there?

I collected some statements about this issue in order to distinguish between the two of them:

A good bug report:

A bad bug report:

So, how would I sum up my answer to the question: “ What is a bug report? ”

A bug report is something that stores all information needed to document, report and fix problems occurred in software or on a website. And in the best case scenario: This is done in the most efficient manner possible.

I’ve created this bug reporting checklist in order to get a feeling on what questions a bug report must answer.

But.. how to solve a bug report?

labels help determine bugs

Once you’ve received your bug report, it’s now time to inspect the bug, get the team involved, assign responsibilities for the bug, and resolve it. In particular, you can find some of the necessary skills to resolve bugs , but the key that is often missed is closing the feedback loop. Once the bug has been resolved, it’s your company’s job to get back to the customer and say “we heard you, here is our solution to your challenge!” It doesn’t necessarily have to be with an additional NPS question , but at the very least a recognition of the customer’s issue goes a long way to keeping them happy and engaged.

Creating a high-quality bug report

Creating a bug report means creating a report that talks about the characteristics and behavior of the said bug

While a good bug fix report enhances the chances of the problem being repaired, a bad bug report is a waste of time for everyone concerned and can cause confusion and frustration. After testing, the QA team should be able to answer the following questions

–         How is the bug affecting the program?

–         What causes the bug to manifest?

–         What stage of the app process brings up the bug?

All of these should be answered before the bug report is submitted.

What steps should be taken to improve a mediocre bug report?

When information is readily available in the documentation, web developers are able to work more quickly and effectively. The tester should always detail the necessary functionality and how to replicate the problem in the bug description.

We emphasize that all bug reports should be written in a standard format. There should be uniformity in bug report formats across different tracking systems.

What is a bug reporting system?

There are a lot of different expressions used to describe and name a bug reporting system. So here are just a few names:

No matter which name you prefer, a bug reporting system is an application “ that keeps track of reported software bugs ”.

Therefore, a bug reporting software allows you to report, document, store, manage, assign, close & archive the reports. Here’s an example of how a bug report would look like in a bug reporting software:

Screen showing a button doesn't work

What are the  bug-reporting software available? 

There are a wide variety of bug-reporting tools and people. Many different terms are used to describe them such as Defect tracking software, Bug reporter, Testing tools, Bug tracker, Issue tracker, Bug tracking tool, Defect tracker, Bug tracking software, and many more.

Regardless of the name, they facilitate the bug reporting process. Bug tracking is the primary function of any bug reporting system.

Variables such as the number of stored records, level of complexity, and method of storing and tracking faults may vary amongst them.

Usersnap is one of the best bug reporting systems that can help you track bugs easily by taking screenshots of your browser. 

The Usersnap bug report tool automatically collects relevant data and guides you through the rest of the bug report process. Using usersnap’s problem reporting methodology, your software team’s efficiency will increase.

Some top bug reporting tools for you to check out:

All in all, I’ve shown you the basics of bugs, bug reports and bug reporting systems. There are a lot of further do’s and don’ts when it comes to the bug reporting workflow, from bugs to no bugs .

bug reporting workflow

This article is brought to you by Usersnap – a visual customer feedback & bug tracking tool, used by software companies like Facebook and Microsoft.

Capture feedback easily. Get more insights and confidence.

Microsurveys by Usersnap

And if you’re ready to try out a customer feedback software, Usersnap offers a free trial. Sign up today or book a demo with our feedback specialists.

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