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Detecting a Leak

How to report a gas leak.

report gas leak

report gas leak

report gas leak

If you smell gas or have any of these warning signs:

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Report a gas leak

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24-hour Customer Service Line: 1-800-PGE-5000 ( 1-800-743-5000 ) 24-hour Power Outage Information Line: 1-800-PGE-5002 ( 1-800-743-5002 )

Gas leak safety tips

Signs of a possible gas leak include:

Leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000 .

Report a Gas Leak

SoCalGas, A Sempra Energy utility

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If you suspect a natural gas leak, evacuate the area immediately, and from a safe location, call socalgas ® at 1-800-427-2200 . if you experience any issues with this number, please call 911., for additional information, see  how to recognize and respond to a natural gas leak ..

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Select Your Region

Where can we help you today?

Massachusetts

Rhode island, report a gas emergency, if you smell gas anywhere, including in your home, go outside and call 1-800-233-5325 or 911 immediately..

Do not assume that someone else has already reported the emergency. Help us keep your community safe! We consider any of the below a gas emergency:

As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises along with any family members and pets and wait for our technician to arrive.

DO NOT under any circumstances:

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When it comes to reporting a gas leak or gas outage, time is of the essence. These types of situations can become emergencies quickly, putting you and your family’s safety at risk if the gas leak is not handled properly. That’s why it’s important to know who to call for a gas leak and how to report the smell of gas before the issue becomes a more serious risk.

Energy suppliers and utilities work closely to ensure you have a steady supply of electricity or natural gas reaching your home. But regardless of who your natural gas provider is , you’ll want to contact your utility company in the event of a suspected gas leak or outage, as they directly manage the lines and equipment that supply your natural gas. You can also schedule annual natural gas safety inspections and familiarize yourself with some facts about energy to help prevent events like this from occurring.

Electricity customers can follow this link to learn more about reporting a power outage .

Report a Possible Gas Leak in Your Home - Emergency

Knowing who to call for a gas leak is vital for keeping everyone in your home safe. If you notice any signs of a gas leak , you should immediately stop what you’re doing and follow these steps at once:

Where to Report a Gas Outage by State

Find below a list of the natural gas utility companies in  each state we service , as well as their customer support phone numbers.

Georgia Illinois Indiana Kentucky Michigan

Maryland Massachusetts Nebraska New Jersey New York

Ohio Pennsylvania Virginia Washington, D.C. Wyoming

How to report a gas outage in Georgia

Utility company in Georgia

How to report a power outage in Illinois

Utility companies in Illinois

How to report a gas outage in Indiana

Utility company in Indiana

How to report a gas outage in Kentucky

Utility company in Kentucky

How to report a gas outage in Maryland

Utility companies in Maryland

How to report a gas outage in Massachusetts

Utility companies in Massachusetts

How to report a gas outage in Michigan

Utility companies in Michigan

How to report a gas outage in Nebraska

Utility company in Nebraska

How to report a gas outage in New Jersey

Utility companies in New Jersey

How to report a gas outage in New York

Utility companies in New York

How to report a gas outage in Ohio

Utility companies in Ohio

How to report a gas outage in Pennsylvania

Utility companies in Pennsylvania

How to report a gas outage in Virginia

Utility companies in Virginia

How to report a gas outage in Washington, D.C.

Utility companies in Washington, D.C.

How to report a gas outage in Wyoming

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report gas leak

Natural Gas Emergency

natural gas emergency

If You Smell or Suspect a Natural Gas Leak:

If You Smell or Suspect a Natural Gas Leak DO NOT:

We make every effort to ensure that your natural gas systems run smoothly and safely, but in case of an emergency, it’s important that you know how to recognize and report a natural gas leak. Natural gas leaks are extremely dangerous, but can be difficult to detect because natural gas is odorless and colorless. To make natural gas leaks easily identifiable, we add a harmless substance to our natural gas that makes leakages smell like rotten eggs.

Our dedicated, 24-hour natural gas leak hotline is (800) 947-5000 .

This number is designated for natural gas leak reporting only. Operators cannot take or transfer calls relating to other topics. You can also call our Customer Service Center at  (800) 477-4747  and follow the automated prompts to report a natural gas leak.

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If you suspect a leak, call 911 and Atmos Energy from a safe distance at our toll-free emergency number 866.322.8667 . Atmos Energy will send a trained technician immediately to investigate at no cost.  Do not assume someone else will report the leak.

Being Safe Around Natural Gas

Learning how to be safe around natural gas is important. This is why we are dedicated to providing you with safety information. We also train our employees to use the best methods to prevent, detect, and stop natural gas pipeline leaks. We work closely with fire departments, other emergency responders, and public officials to ensure that our operations are safe. We also make detailed plans to protect the public and the environment in case of an emergency.

Pipelines carry natural gas around the clock to more than 76 million homes and businesses in the United States. Because they are underground, you seldom notice these energy superhighways. In fact, pipelines are one of the safest forms of transportation. They are involved in far fewer serious incidents than trucks, railroads, ships, or airplanes.

To protect you and others, we want you to know what to do if you ever smell natural gas and how to prevent incidents involving natural gas pipelines.

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Using All Your Senses to Recognize a Gas Leak

Federal and state regulations require utilities to odorize natural gas so that “the gas is readily detectable by a person with a normal sense of smell.” Our technicians routinely monitor the odorant concentration with instruments throughout our pipeline system.

The sense of smell for most people is a highly reliable indicator of a natural gas release. However, continued exposure to the odorant can desensitize the sense of smell. Additionally, the smell of natural gas can be masked by other odors in the area. In certain rare situations, the odor intensity can be diminished by physical and/or chemical processes, such as when gas passes through certain soil conditions.

If you suffer from loss of smell, olfactory fatigue or recurrent ailments, such as colds, sinus conditions or allergies, you might have a diminished capability to detect a natural gas leak. The Center for Disease Control has identified the loss of smell as a potential symptom of exposure to the virus that causes COVID-19. Using tobacco, alcohol, medications or narcotics can lessen your ability to smell odorized gas.

Smell gas? Act fast! If you suspect a natural gas leak, leave the area immediately! From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667 . Do not rely on your sense of smell alone to detect the presence of natural gas: use any of your senses —smell, listen or look—to check for telltale signs of a leak.

In addition, residential methane detectors are available and can provide an additional ability to detect the presence of gas. These alarms must be selected and installed according to the manufacturer's instructions. Learn more at the Gas Technology Institute .

Coloring Pages for Kids

Download these coloring pages and spread the message about natural gas safety. Available in English and Spanish.

Gus the Gopher Coloring Pages  

Rosie the Skunk Coloring Pages

Natural Gas Safety Guide

Learn more about what to do if you detect a natural gas leak, the importance of calling 811 before you dig, and other helpful natural gas safety information. 

Download the brochure  (English)

Descarga el folleto (Spanish)

Atmos Energy is engaged in regulated utility operations. Atmos Energy Corporation. All Rights Reserved.

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Appliance Safety

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Emergency Information

Have an emergency?

Natural Gas: If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other gas emergency situation, go outside and call 911 and then   our emergency number 1-800-634-3524 . Electric: For any electric emergency, including a downed power line, power outage or other electric-related situation, please call 1-800-464-7726 .

What to do if you smell natural gas

How to detect natural gas.

If you smell a rotten-egg-like odor, you could have a gas leak. Natural gas is naturally colorless and odorless. We add an odorant called mercaptan to natural gas, which gives it a distinctive smell, similar to rotten eggs or sulfur.

In some cases, you can also identify natural gas by sight or sound. If you see blowing dirt, bubbling water or dead vegetation, or hear a hissing or roaring sound, that could be caused by natural gas.

Follow these tips if you detect natural gas

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Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave icon

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

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Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at  1-800-634-3524 (24/7) and wait for crews to arrive.

Natural gas is considered one of the safest ways to power homes and businesses. It will not burn on its own, but when mixed with the correct amount of air and exposed to an ignition source, it can ignite. Learn more about natural gas

More safety tips

Family in kitchen together

Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.

Get the Tips

Flooded room with gas lines in the water

Clearing a clogged sewer line may seem to be a simple fix, but it’s important to contact 811 and a professional plumber to ensure the clog is cleared properly and safely.

Always call 811 before you dig - it's the law!

Call 811 Before You Dig

Big or small – begin your next home improvement project with a call to 811.

Find Out More

report gas leak

PECO’s online self-service tools allow you to start, stop and move your service, pay your bill, sign up for account alerts, and more with us 24/7 at your own convenience.

Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Or text ‘OUT’ to 697326 to report an outage and ‘STAT’ to receive outage updates.

PECO - An Exelon Company

Natural Gas Safety

Image reads, Smell Natural Gas? Leave the area and call 800-841-4141

PECO is committed to maintaining a safe and reliable natural gas system. PECO injects odorant in its natural gas to give it a distinctive, rotten-egg odor. If you suspect a leak or smell gas inside or out, leave the area immediately. Then call PECO’s emergency line from a safe location. Don't use matches or turn anything on, including cell phones. Even homes not using natural gas can experience gas leaks from outdoor equipment.

Call 1-800-841-4141 to report a natural gas leak.

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report gas leak

Smell Gas? Leave the area. Then call PECO.

Call 1-800-841-4141 for gas and electric emergencies 24/7

Report a Gas Leak and Other Emergencies Call: 1-800-841-4141 

If you smell natural gas or see downed power lines, leave the area immediately. Then call PECO at  1-800-841-4141  or  1-844-841-4151  (for gas only). These numbers are available 24 /7.

In the event of a potential gas leak:

  Remember, if you smell gas, leave your home first. Then call 1-800-841-4141 or 1-844-841-4151 (for gas only).

report gas leak

Carbon Monoxide Safety

Regardless of the source, be alert to the symptoms of carbon monoxide poisoning.

A buildup of carbon monoxide (CO) from incomplete combustion of fuels, such as natural gas, and inadequate ventilation can cause carbon monoxide poisoning. Signs of buildup of this colorless, odorless gas include:

Exposure to carbon monoxide gas can cause headaches, dizziness, weakness, nausea, vomiting, and loss of muscle control. Prolonged exposure leads to unconsciousness, brain damage, or death. The best treatment for overexposure is fresh air and immediate medical help.

To reduce the risk of carbon monoxide poisoning, gas and oil appliance manufacturers recommend a yearly safety check-up.

To prevent accidental carbon monoxide poisoning, keep the following tips in mind:

report gas leak

Excess Flow Valves

EFVs can automatically reduce unplanned, excessive gas flows from a broken gas service line.

An excess flow valve (EFV) is a device that can reduce the risk of a natural gas leak in the event of damage to the outside service line. EFVs can automatically reduce unplanned, excessive gas flows in the event of a broken gas service line, often the result of excavation damage.

However, EFV's can only shut off the excessive gas flow if the damage occurs between the gas main and the customer's regulator/meter installation.  An EFV cannot address gas leaks or issues with a customer's internal gas piping and/or appliances. 

Because of regulations enacted by the Pipeline and Hazardous Materials Safety Administration (PHMSA) of the U.S. Department of Transportation, PECO has been installing EFVs on the gas service lines of certain single-family residences – either when a new service line is installed or when an existing service line is replaced.  With certain exceptions, customers whose natural gas load does not exceed a certain amount have the right to request an EFV installation on their existing natural gas service line.

PECO will install an EFV on eligible existing natural gas service lines.  This work can be completed at a cost of approximately $1,400 to $2,000 with the actual cost depending on the individual circumstances of each job. These costs would be the responsibility of the customer requesting the EFV installation.  

For more information about EFVs, or to see if you qualify to have an EFV installed, contact PECO's Gas New Business Request Line at 1-800-454-4100.

report gas leak

Weather Related Gas Outages

Learn how storms, floods, and more may interrupt natural gas service.

PECO actively monitors natural gas system performance year-round and during storms

PECO is committed to delivering natural gas safely and reliably to our more than 523,000 gas customers in Southeastern Pennsylvania. This includes actively monitoring our system during storms and other emergencies. PECO's preparations for storms include strategically positioning gas mechanics near areas of potential flooding and across the entire service area for a quicker response to reported leaks or damages.  

Major Storms and Flooding Can Impact Natural Gas Service

Flooding, poor drainage, and rushing water can erode the ground near buried utilities. Excessive water can potentially cause breaks in natural gas mains, allowing water and dirt to enter the system and disrupt service. Excessive snowfall can impact the functionality of the gas service regulator associated with the customer's meter. It is the customer's responsibility to ensure that the regulator can vent properly by clearing snow around the meter set.

Understanding the gas outage restoration process

For PECO to safely make repairs, crews may need to shut off service to certain customers while isolating the damaged gas main. Therefore, gas mechanics will need to access these customers' natural gas meters.

If a customer is not available to provide access, PECO will work with local authorities to gain access to the property and shut off gas service. This can prolong the restoration of natural gas service for all nearby customers.

The time it takes to restore natural gas service depends on the amount of damage to the natural gas mains. Repair durations depend first on flood water receding and then the time it takes crews to clear all water and debris from the gas mains. 

Once all the natural gas meters in the area are disconnected and the gas mains repaired, then PECO can reintroduce natural gas to the mains and restore service to individual customers. This requires a gas mechanic to access customers' gas meters to restore service and relight gas appliances.

What you can do to minimize the effects of a natural gas outage

Maintain adequate clearance around your natural gas meter. Structures such as porches, decks, paving, building additions or other structures should not obstruct the underground service line leading to the gas meter.

Keep electrical safety in mind

Do not enter a room with standing water, particularly if it covers electrical outlets or cords or appliances plugged into outlets.

Ensure the electrical system is shut off before entering a flooded room or basement.

Do not attempt to shut off your electrical system if you must stand in water or on a wet floor to do so.

Do not turn on any lights or appliances affected by a flood without having a comprehensive inspection performed by a licensed electrician.

When working outside be aware of the location of - and stay away from - overhead and underground electrical lines. You also should stay clear of downed wires and report them to PECO at 1-800-841-4141.  

Before you dig, call 811

When cleaning up after floods and storms, if you do any excavations or renovations (e.g., tree removals or demolition of storm-damaged structures), always call PA One Call at 811 before you dig. 

report gas leak

Natural Gas Pipeline Safety

PECO is committed to the safety and integrity of its natural gas system.

Safety is PECO's highest priority, and we are committed to maintaining a safe and reliable natural gas system. This includes implementing a Distribution and Transmission Integrity Management Programs that exceeds all federal regulations.

Ongoing monitoring, maintenance and safety measures for PECO's pipeline network include:

  To report a gas emergency, please call 1-800-841-4141 or (alternate number) 1-844-841-4151 .

report gas leak

Potential Impacts to Gas Service

Information to help you to maintain safe gas service and your personal safety.

The information below will help you to maintain safe gas service and your personal safety.

Actions to take if there is a potential gas leak:

Immediately report abnormal gas pressure, a loss of gas service, or water in pipes or gas-fed appliances to PECO at 1-800-841-4141 or 1-844-841-4151.

If you suspect a gas leak, do not attempt to find the source of the leak or to repair a leak. Leave the area or premises immediately. From a safe place, contact PECO at 1-800-841-4141 or 1-844-841-4151 to report the leak.

Keep water away from gas meters by clearing nearby drains (interior and exterior) and maintaining basement sump pumps in good working condition.

If water covers your gas meter, call PECO to inspect your meter and regulator.

Do not attempt to place natural gas appliances back in service if you believe they have come in contact with water or have been damaged. The equipment must be inspected and serviced by a qualified plumbing contractor before we can restore your gas service.

Contact PECO to arrange a gas equipment inspection if flood waters have shifted your home or caused stresses to the gas pipes; both can potentially lead to natural gas leaks.

When cleaning up from severe weather, always call Pennsylvania One at 811 before you dig.

When dealing with natural gas issues in floods and storms, always keep electrical safety in mind:

Ensure that the electrical system is shut off before entering a flooded room.

Do not attempt to shut off your electrical system if you have to stand in water or on a wet floor to do so.

Do not enter a room with standing water, particularly if it covers electrical outlets or cords or appliances that are plugged into outlets if you electrical system is not shut off.

Do not turn on any lights or appliances affected by a flood before a licensed electrician performs a comprehensive inspection.

report gas leak

Natural Gas Meter Relocation

All indoor meters must be relocated outdoors as part of PECO's system improvements

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Download an educational gas safety flyer.

Image reads, Sniffy Teaches Natural Gas Saftey

A gas leak smells like rotten eggs. Watch this video to learn more.

Image reads, Sniffy Teaches Natural Gas Saftey

IMAGES

  1. 6 Signs & Symptoms of a Gas Leak in Your House

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  2. Gas Leak: Gas Leak Report

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  3. South Jersey Gas

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  4. Report a Gas Leak

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  5. Bookmark This Page: Gas Leak Information

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  6. Andhra Pradesh gas leak: NGT slaps interim penalty of Rs 50 cr on LG Polymers India

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VIDEO

  1. Live report: Gas leak prompts evacuations in NW OKC

  2. Special Report On Secunderabad Kasturba Gandhi College Gas Leakage Incident

  3. New way forward on the Protocol on Ireland/Northern Ireland! President Ursula von der Leyen

  4. What to Do if You Suspect a Natural Gas Leak

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COMMENTS

  1. Detecting a Leak

    To report a natural gas odor or emergency, leave the area immediately, call 911 and then call us 888-482-4950.

  2. Report a gas leak emergency

    Report a gas leak ... If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then

  3. Report a Gas Leak

    If you suspect a natural gas leak, evacuate the area immediately, and from a safe location, call SoCalGas® at 1-800-427-2200. If you experience any issues

  4. What to Do If You Smell Gas

    If you ever smell natural gas, we want you to know exactly what to do ; Western Missouri, 800-582-1234 ; Alabama, 800-292-4008 ; Mississippi, 877-945-5427

  5. Report a Gas Emergency

    If you smell gas anywhere, including in your home, go outside and call 1-800-233-5325 or 911 immediately. · Touch any electrical or light switches, doorbells

  6. Report a Natural Gas Leak

    Report a Possible Gas Leak in Your Home - Emergency · Immediately evacuate the area and contact 911 or your local utility company. · Leave doors and windows open

  7. Natural Gas Emergency

    If You Smell or Suspect a Natural Gas Leak: · Leave the area immediately. · Go to an outside location where you can no longer smell natural gas. · Call our

  8. Suspect a natural gas leak?

    From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667. Do not rely on your sense of smell alone to

  9. Report Gas Leaks

    What to do if you smell natural gas · How to detect natural gas · Stop what you're doing · Leave the area immediately · Call 911 and us · Appliance Safety · Sewer

  10. Natural Gas Safety

    If you suspect a leak or smell gas inside or out, leave the area immediately. Then call PECO's emergency line from a safe location. Don't use matches or turn